This Privacy Policy explains how Nocturnal Devs (collectively, “Stoptimizer,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information. It also outlines your rights and choices regarding your personal information and provides guidance on how to contact us for any inquiries. We may process your personal information (as defined in this Privacy Policy) through your online and offline interactions with our Stoptimizer products, communications, and digital properties—including websites, online platforms, and mobile applications—that reference this Privacy Policy, as well as from third-party sources (collectively, the “Services”).
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Account Information: We collect information about you when you register for an account through the Service. For example, you provide your contact and information when registering an account.
Information about your customers and drivers: When using our Services you also provide information about your customer and drivers, such as their contact information and where they are located. For example, when you are planning routes you tell us who your customers are and where you deliver to them. You also provide contact and location information on your drivers making the deliveries.
Payment Information: We collect certain payment and billing information when you register for certain paid Services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use and how you interact with our Services.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies and Other Tracking Technologies: Nocturnal Devs may use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Note that if you do so some parts of our Services may not function properly.
How We Utilize the Data We Gather
Our use of the data we collect depends partly on which Services you engage with, how you interact with them, and the preferences you’ve shared with us. Below is an overview of the specific purposes for which we use your information.
Delivering the Services: We rely on information about your customers and drivers to operate our Services effectively. For instance, when planning routes, we use this data to pinpoint specific customers along a route or to determine which driver is best suited for a particular route. We also send the necessary route details to your drivers so they know where to go.
Enhancing Our Services: Your input helps us continually improve our offerings. By analyzing your usage patterns and the feedback you provide, we work to develop new features and refine existing ones.
Communicating with You: We use your contact details to send essential, transactional messages via email or through our Services. These communications include order confirmations, subscription renewal reminders, customer support messages, technical notices, security alerts, and administrative updates.
Marketing and Engagement: We use your contact information along with insights about your usage to deliver targeted promotional messages. These communications, which include updates on new features, survey invitations, newsletters, and special offers, are designed to enhance your engagement with our Services. You can opt out or adjust your communication preferences at any time using the unsubscribe links provided.
Customer Support: Your information assists us in resolving technical issues, addressing your support requests, analyzing system crashes, and continuously improving our Services.
Ensuring Safety and Security: We use your data and information about your activity to verify accounts, monitor for suspicious or fraudulent behavior, and detect any breaches of our Service policies.
Safeguarding Our Business Interests and Legal Rights: In circumstances where the law requires it—or where we deem it necessary to protect our legal rights and those of others—we may use your data in connection with legal proceedings, regulatory and audit functions, or during corporate transactions such as mergers, acquisitions, or sales.
With Your Consent: If you have provided explicit consent, we may use your information for purposes not outlined above. For example, with your permission, we might share testimonials or feature customer stories to promote our Services.
Legal Bases for Data Processing (For EEA Users): If you are located in the European Economic Area (EEA), we collect and process your data only when we have a legal basis under applicable EU laws. This means we only use your information when it is essential for delivering and operating our Services, including offering customer support, personalized features, and ensuring safety and security; when it satisfies a legitimate interest that isn’t overridden by your data protection rights—such as research, development, marketing, or protecting our legal rights; when you have explicitly consented to its use for a specific purpose; or when we are obligated to process your data to comply with legal requirements. If you’ve consented to a specific use of your information, you may withdraw that consent at any time; however, this will not affect any processing already completed. If we process your data based on a legitimate interest (or on behalf of a third party, like your employer), you have the right to object to that processing. In some cases, your objection might mean that you can no longer use our Services.
Who Can Access Your Data
Only our personnel, the services in charge of control (especially: external auditor) and trusted third-party applications may have access to your personal data. Government agencies may also be recipients of your personal data, exclusively to meet legal obligations, or representatives of the law, ministerial officers and organizations responsible for the collection of debts.
Sharing Information We Collect
At Nocturnal Devs, we never sell, trade, or lease any of the data we collect to third parties.
How We Store And Safeguard Information
At Nocturnal Devs, we rely on Canadian And United States data hosting service providers to store the information we collect, and we implement robust technical measures to protect your data. While we take extensive steps to safeguard your information, no security system is completely impervious, and due to the nature of the Internet, we cannot guarantee that data will be absolutely secure during transmission or while stored on our systems or elsewhere under our care. We will address any inquiries about our security practices within a reasonable timeframe.
Sensitive and private data exchanged through our Services is transmitted over SSL-secured channels, ensuring that it is encrypted and protected with digital signatures. Additionally, we never store passwords in our database; they are always encrypted and hashed using individual salts for enhanced security.
Retention of Your Information
At Nocturnal Devs (operating as Stoptimizer), we retain the data we collect about you based on its type. After the applicable retention period has passed, we will either delete or anonymize your information. However, if deletion or anonymization is not feasible—for example, if the information is stored in backup archives—we will securely store your data and isolate it from further use until it can be safely removed.
Your account and payment details remain on file until you choose to delete your account. We also maintain certain records as required by legal obligations, to resolve disputes, enforce our agreements, support business operations, and continuously improve our Services. When used for service enhancement, we remove any details that directly identify you, ensuring that only aggregated insights are derived from the data.
Information about your customers and drivers is kept until you delete your account or remove the data directly through the Services, such as via the in-app deletion option. Additionally, if you have opted to receive marketing emails from us, we retain your marketing preferences until you request deletion. Data collected from cookies and similar tracking technologies is maintained for a reasonable period from the time of its creation.
Your Right To Delete Your Information
At any point you have the right to request that we delete all the information we hold about you. You can do so by sending an email, and letting us know that you want all data to be deleted.
Privacy Policy Changes
Stoptimizer reserves the right to modify this privacy policy at any time. When we implement changes, we will update the revision date at the bottom of this page. We recommend that you check back periodically to stay informed about how we safeguard your personal information. By continuing to use our services, you agree that it is your responsibility to review this privacy policy regularly and be aware of any updates.
For any matters pertaining to this policy, please contact Nocturnal Devs.
Your Acceptance of These Terms
By accessing or using this Site, you confirm your agreement with our terms and privacy policy. If you do not consent to this policy, please refrain from using the Site. Continued use of the Site after any updates to the policy will be interpreted as your acceptance of those changes.